- Effective Date: March 2025
- Last Updated: April 2025
Hookab Privacy Policy
Hookab (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Hookab mobile application, website, and services (collectively, the “Platform”).
By using Hookab, you consent to the collection, processing, and storage of your data in accordance with this Privacy Policy. If you do not agree with any part of this policy, you should not use Hookab.
1. INFORMATION WE COLLECT
We collect different types of data to provide a secure and seamless ride-hailing and financial experience.
- A. Personal Information (Required for Account Creation & Usage)
- Full name
- Phone number
- Email address
- Profile picture (optional)
- Emergency contact details
- B. Location & Ride Data (Required for Navigation & Safety)
- Real-time GPS location (for trip matching, navigation, and ride tracking)
- Ride history (pickup, drop-off locations, trip duration)
- Traffic data and routing preferences
- C. Payment & Financial Data (For Transactions & Earnings)
- Credit/debit card or mobile wallet details (encrypted & processed via secure payment gateways)
- Hookab wallet balance and transaction history
- Earnings and payouts (for drivers)
- D. Device & Technical Information (For Security & Performance Monitoring)
- Device model, operating system, and unique device identifiers
- IP address and app usage logs
- Crash reports and diagnostic data
- E. Driver-Specific Information (For Verification & Compliance)
- Driver’s license and vehicle registration details
- Background check results
- Driving history and ratings
- F. Customer Support & Communications Data
- Chat messages and calls with drivers/riders (if in-app communication is enabled)
- Support inquiries and reported incidents
2. HOW WE USE YOUR DATA
- We use the collected data to:
- Provide Ride-Hailing Services – Matching drivers with passengers, calculating fares, and processing payments.
- Enhance Safety & Security – Monitoring trips, verifying identities, and preventing fraud.
- Facilitate Financial Transactions – Enabling bill payments, recharges, and other fintech features.
- Improve User Experience – Personalizing trip recommendations, optimizing navigation, and troubleshooting app issues.
- Comply with Legal Obligations – Meeting regulatory requirements and responding to law enforcement requests.
- Marketing & Promotions (with user consent) – Sending discounts, referral bonuses, and special offers.
3. DATA SHARING & THIRD-PARTY PARTNERS
- Hookab does not sell or rent your personal data. However, we may share anonymized or necessary data with:
- Payment Processors (e.g., Stripe, Flutterwave, Paystack) – To process secure transactions.
- Navigation Services (Google Maps, Apple Maps, etc.) – To optimize routing.
- Telecom Providers – To facilitate SMS notifications and mobile recharges.
- Law Enforcement & Regulatory Authorities – When required by law or for safety investigations.
We ensure all partners comply with strict data protection laws and do not misuse user data.
4. DATA STORAGE & SECURITY MEASURES
- We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse
- Data Encryption: Personal and financial data is encrypted using AES-256 and TLS 1.2 security protocols.
- Two-Factor Authentication (2FA): Strengthens account security during login and transactions.
- Anonymization & Data Masking: Sensitive data is anonymized for internal analytics.
- Secure Cloud Storage: Hosted on ISO-certified servers with multi-layered protection.
- Access Controls: Only authorized personnel can access stored user data.
If a data breach occurs, we will notify affected users within 72 hours as required by GDPR
5. USER RIGHTS & DATA CONTROL
Depending on your location, you have the following rights over your data:
- A. Access & Correction
- Users can access and update their personal details via app settings.
- B. Data Portability
- Users can request an export of their ride history, earnings, and transactions.
- C. Data Deletion (Right to be Forgotten)
- Users can request account deletion by contacting privacy@hookab.com
- Some data (e.g., transaction records) may be retained for legal and compliance purposes.
- D. Marketing & Communication Preferences
- Users can opt-out of promotional emails, SMS, and notifications at any time.
6. LOCATION SERVICES & TRACKING POLICIES
- A. Why We Collect Location Data
- For passengers – To match with nearby drivers and provide real-time tracking.
- For drivers – To optimize trip navigation and earnings.
- B. When Location Tracking is Active
- Passengers: Only when actively using the app.
- Drivers: While online and available for trips.
- C. User Control Over Location Sharing
- Users can disable location tracking via device settings, but this may affect service functionality.
7. COOKIES & TRACKING TECHNOLOGIES
- Hookab uses cookies, pixels, and tracking technologies for:
- App performance monitoring (crash reports, feature improvements).
- Personalized user experience (ride recommendations, app layout).
- Marketing analytics (engagement tracking).
8. DATA RETENTION POLICY
We retain user data only as long as necessary to
- Fulfill ride-hailing and fintech services.
- Comply with tax, legal, and regulatory requirements.
- Resolve disputes or security investigations.
- Inactive accounts may be deleted after 24 months of inactivity, except where legal retention is required.
9. CHILDREN’S PRIVACY POLICY
- Hookab is not intended for users under 18. We do not knowingly collect data from minors. If a child’s data is discovered, we will delete it immediately.
10. CHANGES TO PRIVACY POLICY
- Hookab may update this policy periodically. Users will be notified via in-app alerts or email before changes take effect. Continued use of Hookab after updates implies acceptance of the new terms.
11. CONTACT INFORMATION & SUPPORT
- For privacy inquiries, data deletion requests, or security concerns, contact:
